Privacy Policy

Effective Date: March 3, 2026

Parnell Pool & Spa (“Company,” “we,” “our,” or “us”) respects your privacy and is
committed to protecting your personal information. This Privacy Policy explains how we collect, use, disclose, and
safeguard your information when you visit our website, https://www.parnellpoolandspa.com/ (the
“Website”), or interact with us online or offline.

By using our Website, you agree to the terms of this Privacy Policy.

1. Information We Collect

We may collect the following types of information:

A. Personal Information You Provide

When you:

  • Submit a contact form
  • Request a quote or consultation
  • Schedule service or maintenance
  • Sign up for promotions or newsletters
  • Make a purchase
  • Apply for employment

We may collect:

  • Name
  • Email address (if provided)
  • Phone number
  • Mailing address
  • Property details (for service estimates)
  • Payment information (processed securely via third-party providers)
  • Any additional information you choose to provide

B. Automatically Collected Information

When you visit our Website, we may automatically collect:

  • IP address
  • Browser type
  • Device information
  • Pages visited
  • Time spent on pages
  • Referral source
  • Cookies and tracking technologies

This information helps us improve our Website and marketing efforts.

2. How We Use Your Information

We may use your information to:

  • Respond to inquiries and provide customer support
  • Provide pool and spa sales, installation, and maintenance services
  • Process payments and transactions
  • Schedule service appointments
  • Send updates, promotions, and service reminders
  • Improve our Website and customer experience
  • Comply with legal obligations
  • Prevent fraud or misuse

We do not sell your personal information.

3. Cookies & Tracking Technologies

Our Website may use:

  • Cookies
  • Google Analytics
  • Advertising pixels (such as Meta/Facebook or Google Ads tracking)

These tools help us analyze traffic and improve marketing performance. You may disable cookies through your
browser settings, though some features of the Website may not function properly.

4. How We Share Information

We may share information with:

  • Payment processors
  • Marketing service providers
  • Website hosting providers
  • CRM or scheduling platforms
  • Legal authorities if required by law

All service providers are required to protect your information.

We do not sell or rent personal information.

5. Data Security

We implement reasonable administrative, technical, and physical safeguards to protect your information. However,
no method of transmission over the internet is 100% secure.

6. Your Privacy Rights

Depending on your state of residence (including California), you may have the right to request access to your
personal information, request correction of inaccurate information, request deletion of your personal information,
and opt out of marketing communications.

To exercise your rights, please contact us at:

  • Phone: (910) 738-8110

7. Email & Marketing Communications

You may opt out of promotional communications at any time by contacting us directly. Even if you opt out,
we may still send transactional or service-related communications.

8. Third-Party Links

Our Website may contain links to third-party websites. We are not responsible for the privacy practices of those
websites.

9. Children's Privacy

Our Website is not intended for children under 13. We do not knowingly collect personal information from children.

10. Changes to This Policy

We may update this Privacy Policy periodically. Changes will be posted on this page with an updated effective date.

11. Contact Us

If you have questions about this Privacy Policy, please contact:

Parnell Pool & Spa

Fayetteville Location
4206 Cumberland Rd
Fayetteville, North Carolina 28306

Lumberton Location
1380 Linkhaw Rd
Lumberton, North Carolina 28358

Phone: (910) 738-8110